If goods are damaged in transit, we will arrange collection of damaged goods and replace them at our cost.
If the goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, at your choice. If you change your mind once you receive the goods, you may within 7 days return them to us at your cost and we will send you alternative goods, selected by you to the same value (minus the value of any consumed goods and the additional freight to re-send the goods).
If you are dissatisfied with a purchase you make from us for any reason please contact us by email at greg@xowineco.com.au